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Transforming Interaction Data

Visualize customer service conversations as interactive behavioral graphs for enhanced understanding and insights.

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Innovative Behavioral Mapping Solutions

At Botmapgener, we transform customer service interactions into insightful behavioral maps, enhancing understanding of communication patterns and improving user experiences through innovative visualization techniques.

Several individuals are using colorful sticky notes on a table covered with printed papers. The notes have words like 'customer', 'problem', and 'journey map', indicating a collaborative planning or brainstorming session. Hands are visible, actively arranging the notes.
Several individuals are using colorful sticky notes on a table covered with printed papers. The notes have words like 'customer', 'problem', and 'journey map', indicating a collaborative planning or brainstorming session. Hands are visible, actively arranging the notes.

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Behavioral Mapping Solutions

Transform customer service interactions into insightful behavioral maps for enhanced communication analysis.

Interactive Graphs

Visualize real-time Q&A conversations to understand intent and resolution patterns effectively.

A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
Data Visualization

Capture and display implicit sorting and communication patterns through dynamic behavioral graph representations.

Enhance customer service efficiency by analyzing interaction data and improving virtual secretary responses.

Behavioral Insights
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
A set of pink sticky notes arranged on a wall with various handwritten tasks related to usability and customer interaction. A hand is holding one sticky note in the foreground with the writing 'RUN A USABILITY TEST'.
A set of pink sticky notes arranged on a wall with various handwritten tasks related to usability and customer interaction. A hand is holding one sticky note in the foreground with the writing 'RUN A USABILITY TEST'.

Behavioral Mapping

Transforming customer service data into interactive behavioral graphs.

A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
Interactive Graphs

Visualizing user-secretary interaction patterns in real-time.

A whiteboard or wall is filled with paper sheets and sticky notes containing diagrams, sketches, and notes. Prominent features include hand-drawn flowcharts with symbols and arrows, as well as several colored sticky notes with handwritten words like 'Feedback' and 'Infos + Features'. The central sheet displays a layout with text and colored dots, possibly representing an interface design or process.
A whiteboard or wall is filled with paper sheets and sticky notes containing diagrams, sketches, and notes. Prominent features include hand-drawn flowcharts with symbols and arrows, as well as several colored sticky notes with handwritten words like 'Feedback' and 'Infos + Features'. The central sheet displays a layout with text and colored dots, possibly representing an interface design or process.
Data Capture

Capturing real-time Q&A conversations for analysis.

A flip chart with various colored sticky notes attached, containing words and concepts like 'people 1st', 'respect', 'diversity', 'vision', and 'teamwork'. The notes are predominantly pink, yellow, green, and blue. The background features a wall with geometric, dark gray panels.
A flip chart with various colored sticky notes attached, containing words and concepts like 'people 1st', 'respect', 'diversity', 'vision', and 'teamwork'. The notes are predominantly pink, yellow, green, and blue. The background features a wall with geometric, dark gray panels.
A whiteboard with blue marker drawings and text. The left side features a series of boxes and arrows, along with handwritten labels and lines suggesting a flowchart or diagram. Text includes terms like 'docs', 'identify', and 'trainer'. The right shows an arrow pointing to a boxed section with more text entries, one including a name.
A whiteboard with blue marker drawings and text. The left side features a series of boxes and arrows, along with handwritten labels and lines suggesting a flowchart or diagram. Text includes terms like 'docs', 'identify', and 'trainer'. The right shows an arrow pointing to a boxed section with more text entries, one including a name.
Intent Analysis

Understanding intent interpretation and resolution path patterns.

Query Reformulation

Exploring methods to improve query reformulation techniques.

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Insights

Transforming conversations into interactive behavioral maps.

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